Responsible Gambling

At Winplace Casino, we want gambling to remain a controlled choice. We take player safety seriously and provide tools to help you manage your activity, take a break or stop playing. If gambling no longer feels manageable, support is available.

How we protect players

Safer gambling starts with clear information and practical controls. You can review your activity, set limits and use account breaks when you need time away. We may also ask questions or contact you if your activity suggests that additional support could be helpful. These steps are intended to help you make informed decisions about your play.

Tools to manage your activity

Deposit limits

Set a daily, weekly or monthly deposit limit that fits your circumstances. Choose an amount you can afford before you start playing, rather than changing your plans during a session. You can review your limits in your account settings.

Loss limits

Loss limits give you another way to control how much you spend over a set period. Think of the limit as a firm boundary, not a target. If you reach it, step away instead of trying to recover what you have lost.

Time limits and account breaks

It can be easy to lose track of time while playing. Use session reminders to check how long you have been active, or take a time-out if you want a short break. A longer account break may be more suitable if you need more space to reassess your gambling.

Self-exclusion

If you want to stop gambling for a longer period, you can request self-exclusion through your account settings or contact our support team. While your self-exclusion is in place, you will not be able to use your account to play. For a wider break from online gambling, GAMSTOP provides a free self-exclusion service covering participating operators in Great Britain.

Signs it may be time to stop

Pay attention if you are spending more time or money than you intended, hiding your gambling from others, borrowing money to play or trying to win back losses. Gambling affecting your sleep, work or relationships is also a reason to pause and seek support. You do not need to wait for a crisis before asking for help.

Ways to stay in control

Decide on a budget and a time limit before you play. Keep gambling separate from money needed for bills or everyday expenses, and take regular breaks. Avoid playing when you feel stressed or under pressure. Check your activity regularly and use the available limits whenever they would help.

Independent help and support

If you are concerned about your gambling or someone else’s, speak to a trained support adviser. GamCare and the National Gambling Helpline offer confidential support, while Gambling Therapy provides online help. You can also contact our support team for help finding and using your account controls.