Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Use live chat for immediate assistance or email for more detailed enquiries including verification, deposits and withdrawals. We also assist with bonus queries, VIP requests and payment follow-ups. We aim to acknowledge all contacts quickly and resolve routine matters within one working day. Complex cases are escalated to specialist teams for faster handling and clear next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7, email replies within 6 hours |
| General enquiries | [email protected] - Business, corporate and verification enquiries |
| Affiliate enquiries | [email protected] - Partnership, tracking and onboarding enquiries |
| Phone | +44 20 7946 0283 - English support line, press calls accepted |
| Working hours | Mon-Fri, 09:00-18:00; live chat 24/7 for urgent queries |
Email Support
Email is the preferred way to contact support for detailed requests, account issues, or questions that need an explanation or supporting documents. Include a clear subject line and your account details so the team can find your request quickly. Keep your contact information up to date, as missing or outdated details may delay a reply.
Contact Form
Response Time
Support response times: most queries receive a first reply within one business day. Live chat replies are typically immediate, while email requests are usually answered within 4-8 hours. More complex cases, such as KYC checks or payment investigations, can take longer depending on verification and third-party processing. We keep you updated at every step.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve the site. Send thoughts about games, payments, bonuses or mobile experience - every message is read and considered by our team. Your input helps us prioritise fixes, refine features and shape future updates. Share what you'd like to see and we'll use it to make the site better for all players.