Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal data you give us when you register, deposit, play and interact with our services. We respect your privacy and are committed to keeping your information secure. The policy describes the types of data we process, why we process it and the choices and rights available to you as a user of Winplace Casino.
Types of data we collect
We collect a range of information to operate accounts, process payments and provide our services. This includes personal data you provide directly and technical or transactional information generated when you use the site.
Personal data
Personal data includes your name, date of birth, contact details, address, identity documents and any correspondence you send to us. We also collect payment details and any verification documents needed to comply with identity checks.
Technical data
Technical data covers device identifiers, IP address, browser type, operating system, log-ins, game activity and error reports. We use this data to improve functionality, detect fraud and maintain platform security.
Transactional data
Transactional data relates to deposits, wagers, wins, withdrawals, bonuses and loyalty activity. We keep records of payment transactions and account balances to support your account and meet legal obligations.
How we use your information
We use personal and technical data to provide and improve our services, to process payments, to verify identity and to prevent fraud and money laundering. Transactional data is used to manage your account, process withdrawals and provide customer support. We may also use aggregated or anonymised data for analytics, reporting and service development.
Data protection practices
We protect your information using industry standard security measures including access controls and encryption for data in transit and at rest. Access to personal data is restricted to authorised staff and third-party providers who perform services on our behalf. We regularly review our security arrangements to maintain the confidentiality and integrity of stored information.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, enable site functionality, measure usage and support advertising and analytics. You can manage cookie settings through your browser or device. Some features may be limited if cookies are disabled.
Information sharing and third parties
We share personal data with third parties where necessary to deliver services, for payment processing, identity verification, fraud prevention and analytics. We only share what is necessary and require service providers to protect your information in line with applicable data protection law.
User rights
You have rights to access, correct and request deletion of your personal data, to restrict or object to processing, and to request data portability where applicable. You can withdraw consent where processing is based on consent. To exercise these rights use your account settings or contact [email protected].
Access, correction and deletion
If you need to update your details, you can do this in your account profile. For requests that require verification or for deletion of an account please contact [email protected]. We will respond to verified requests and retain information as required for legal or operational reasons.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on our site and, where appropriate, notified to you. Continued use of the service after changes indicates acceptance of the updated policy.